Refund Policy
Effective date: July 15, 2026
Products (Pharmacy & Wellness Items)
- If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with a photo and we will replace it or refund it in full.
- Unopened, unused items in original packaging may be returned within 7 days of delivery for a refund of the product price.
- For hygiene and safety reasons, opened personal care items, OTC medications, and perishable products cannot be returned unless they arrived damaged or incorrect.
Services (IV Sessions, Doctor Visits, Senior Care)
- Free cancellation — cancel or reschedule at least 4 hours before your appointment for a full refund.
- Late cancellation — cancellations within 4 hours of the appointment may incur a dispatch fee.
- No-show — if our team arrives and the service cannot be provided for reasons attributable to the client, the visit fee is non-refundable.
- Our cancellation — if we are unable to fulfill your booking, you receive a full refund immediately.
- Once a service has been delivered, fees for that service are non-refundable.
Processing
Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or card issuer.
How to Request
Message us on WhatsApp at +52 624 405 0441 with your order or booking details and we will take care of it.
This page is provided for general informational purposes. Pharmacy Doctors is not a substitute for professional medical advice. Not for emergencies — in an emergency, call 911 in Mexico.